Terms & Conditions
SHIPPING & DELIVERY
On delivery you must inspect the goods carefully for damage, as we are unable to accept responsibility for damage in transit, shortage of delivery or loss of products, unless the customer advises us via telephone within three working days from the date of delivery.
We dispatch our orders via Courier. We anticipate that all deliveries will arrive as specified, however we cannot accept any liability for any delayed or lost deliveries.
Please note: Should you require delivery to an address other than the billing address, please ensure that the correct information is provided when ordering. If you provide the incorrect address details, your order may be delayed.
PRIVACY & SECURITY
All orders will be processed and dispatched within 2-3 days.
If there is a problem with your order (if the product is out of stock, if there is a problem with your payment) you will be contacted as soon as possible. This contact will be either email or via telephone.
All images of products are purely for illustration only. We cannot accept responsibility for any difference between the image on the website and the actual appearance of the product.
You can pay by Internet Banking or by Visa or MasterCard . In an endeavour to ensure that shopping on-line is secure, your credit details will be processed by DPS Payment Express.
If the order is part dispatched (i.e. more than one delivery is required) you will only ever pay one delivery charge.
PAYMENT, PRICING & PROMOTIONS
Payment Terms
Full payment is required before your order is dispatched. We accept payment via Internet Banking, Direct Credit, or securely online via Visa or MasterCard through our payment gateway, Windcave.
Account Holders
Approved account customers must ensure full payment is cleared by the 20th of the month following the invoice date.
Late Payments & Debt Collection
If any payment has not been made in accordance with the Payment Terms, we may (at our absolute discretion, and without prejudice to any of our rights or remedies under this Agreement or at Law):
- after a period of 5 Business Days from the relevant due date, cease providing the Services, and recover, as a debt due and immediately payable from you, our reasonable additional costs of doing so (including all recovery costs); and/or
- charge interest at a rate equal to the Reserve Bank of New Zealand’s cash rate, from time to time, plus 2% per annum, calculated daily and compounding monthly, on any such amounts unpaid after the relevant due date in accordance with the Payment Terms.
GST invoices are supplied with all orders.
CANCELLATION OF ORDERS
To cancel your order you must contact us via 0800 474 677 (8.00am to 4.00pm daily).
UPDATING ACCOUNT INFORMATION
You can update your account information by simply logging in and making the required changes.